Vivaliti DNA Frequently Asked Questions

No. Vivaliti DNA is not a medically based program that requires office visits. Once you place your order, we will ship a test kit for you to do conveniently and privately in your home. Then, just return the test in the enclosed FedEx envelope. Once your genetic report and blueprint are ready, we will send you an email so that you can schedule your phone call with a Vivaliti DNA health coach, who will take the time to review everything with you. Our goal is that after your call, you will be empowered with a blueprint for success. In the future, we plan to offer additional coaching opportunities for those who like to receive ongoing support.

Losing weight can be hard and there’s no “magic pill,” but a recent study showed that people who ate a genetically appropriate diet lost 287% more weight over 12 months than a control group. Vivaliti DNA can help you understand what works best for you instead of relying on a “one size fits all” approach to nutrition that often doesn’t work.

No. Dr. Jay J. Garcia, our chief medical advisor and co-founder, wants you to know that the best medical advice you can get is from your trusted physician. However, there’s a lot of medical and scientific experience that goes into Vivaliti DNA. The genetic tests were created and supervised by scientific and medical experts. Your personal blueprint for optimal health will be created using medically sound principles that Dr. Garcia has utilized to help thousands of people lose weight and improve their health. Finally, our Vivaliti DNA health coaches have medical backgrounds and years of experience in medically supervised weight loss. Just keep in mind that Vivaliti DNA is not trying to treat, diagnose, or cure any disease, condition, or symptoms. Always speak to your physician before starting any nutritional or exercise regimen.

Our Vivaliti DNA health coaches have worked in medically supervised weight loss and wellness centers. They’ve received training based on the medical and scientific principles developed by Dr. Jay J. Garcia. Most importantly, our health coaches are just like you. They have faced similar challenges in becoming healthier and more active, and the personal test results they received from Vivaliti DNA have empowered them to optimize their health.

You can usually expect it to take 2 – 4 weeks from when the lab receives your DNA sample.

Yes! In fact, 80% of fitness goals fail simply because the plan is too hard. In your genetic report, you will discover your body’s perfect fitness plan. Won’t it be nice to quit playing the “trial and error” game?

Your call with your Vivaliti DNA health coach is the most important part of your entire experience with Vivaliti DNA. You can expect the call to take 30 minutes. During the call, your health coach will be going in-depth into the most important elements of your report and blueprint. We want to be sure that you have the time to have a real conversation with your coach and to ask questions.

Your privacy is of utmost importance to us. Once your report and blueprint are ready, you will receive an email to a secure Vivaliti portal that only you have access to. The reports are created in PDF format and will be available for you to download and print for 90 days.

As part of your purchase, you are given 3 months’ access to the Vivaliti portal. The Vivaliti portal is where you can access your reports and a lot more. We’ve added tools to help you follow your blueprint for optimal health. You can log your foods, services, supplements, and activity. Your unique blueprint is loaded into the portal to make it easy for you to follow your plan day to day.

They do look like big Q-tips, but let’s not put them in our ears. You’re actually going to rub the soft end inside your mouth against your cheek for about 30 to 60 seconds. You can use the same force as you would brushing your teeth. Just be sure to rotate it so that the entire swab is used. Once you’re done with the first swab, return it to the collection tube and use the second swab to do the same thing with your other cheek.

Morning is ideal. Try to use it before you’ve put anything else in your mouth so that you can get the best sample. It’s always a good idea to wash your hands before handling the swabs to avoid any kind of contamination.

This happens occasionally. Sometimes the swab did not collect enough cells, or something else prevented the lab from completing their analysis. No problem. As soon as we find out, we will reach out to you to let you know and then send you a new test kit at no additional cost.

We accept returns within 30 days as long as you have not shipped your sample to the lab. Once the lab receives your sample, they begin working on it right away and a refund is not available. To notify us that you want to cancel your order, you may email us at customerservice@vivaliti.com. We will then cancel your order with the lab and refund the purchase price. Product refunds can be requested within 15 days from purchase if the product is unused. Shipping costs are non-refundable.

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